Shipping policy
At Giftiliya, we understand that every gift carries a special meaning. We take care in preparing, personalizing, packing, and shipping your order so it reaches its destination safely.
This Shipping Policy explains our delivery coverage, order processing, shipping charges, estimated timelines, tracking, and support for delivery-related issues. It applies to orders placed on www.giftiliya.in.
1. Where We Deliver
We deliver across India to PIN codes serviced by our delivery partners. Availability may vary depending on the destination, product, package size, and courier coverage.
If your location becomes unserviceable after an order is placed, we will arrange delivery through India Post, where available and suitable for the shipment. Alternatively, we will contact you to discuss another delivery address or an appropriate resolution, including a refund where applicable.
For international deliveries, please contact us before placing your order to confirm product eligibility, destination coverage, shipping charges, and estimated delivery time.
2. Order Confirmation and Processing
After you place an order, please check your order confirmation and ensure that the products, personalization details, delivery address, and contact information are correct.
Order processing includes checking your order details, preparing or personalizing the product, quality checks, and packing it for dispatch.
Processing can begin once we have:
- Received the required payment or applicable advance.
- Received all necessary photographs, names, messages, and other personalization details.
- Obtained design approval, where approval is part of the selected product’s process.
- Completed any necessary order verification.
Missing information, unclear photographs, pending approvals, or payment issues may delay preparation and dispatch. We will contact you if additional information is needed.
3. Personalized and Made-to-Order Products
Personalized gifts are prepared using the information you provide. Please check spelling, names, dates, messages, photographs, and selected options carefully before submitting your order.
Requests to change personalization after ordering depend on whether production has started. Once printing, engraving, cutting, or other customization has begun, changes may no longer be possible.
If a change is possible but affects the price or dispatch schedule, we will explain this before proceeding.
4. Dispatch Timelines
The dispatch timeline shown on the relevant product page or confirmed for your order applies to that product.
For products advertised as “dispatched within 24 hours, excluding Sundays,” this refers to dispatch after the order is ready for processing, including receipt of the required payment and complete personalization details.
Other products, complex customizations, bulk orders, and corporate orders may require additional preparation time. Any separate timeline will be communicated when the order is confirmed.
Dispatch means handing the parcel to the delivery partner. It does not mean delivery to your address within the same period.
If we expect a material delay beyond the stated dispatch timeline, we will contact you with an update and available options.
5. Estimated Delivery Time
Your total delivery time consists of:
Order preparation time + courier transit time after dispatch.
Our estimated domestic transit times are:
| Delivery location | Fast delivery — after dispatch | Normal delivery — after dispatch |
|---|---|---|
| Metro cities and major urban areas | 1–2 days | 3–5 business days |
| Other serviceable cities and towns | 2–4 days | 4–7 business days |
| Remote or extended-service locations | 3–5 days | 7–9 business days |
Fast delivery is subject to availability for the selected product and delivery PIN code. Choosing normal delivery does not include the fast-delivery timeline.
These are estimates. Actual delivery can vary due to destination coverage, courier schedules, public holidays, weather, transport disruptions, or other operational issues.
Courier working days may differ from Giftiliya’s business hours. Sundays and public holidays may affect pickup, transit, and delivery. Shipments routed through India Post may follow a different delivery schedule; any revised estimate will be communicated where available.
If your order is needed for a birthday, anniversary, festival, or another specific occasion, please allow sufficient time for both personalization and shipping.
6. Shipping Charges
Prepaid orders within India qualify for free standard delivery.
For Cash on Delivery orders, any applicable delivery, COD, or handling charges will be displayed before you complete your purchase.
Fast or express shipping, special delivery arrangements, and international shipping may carry additional charges. Where available, these charges will be shown at checkout or quoted for your approval before the order is confirmed.
Please review the final order total before completing your purchase.
7. Cash on Delivery, Verification, and Advance Payments
Cash on Delivery (COD) is available only for eligible products, order values, and serviceable PIN codes, as offered at checkout.
Advance Payments
An advance payment may be required for eligible COD orders, particularly personalized products. The required advance, applicable fees, and remaining amount payable on delivery will be communicated before order confirmation.
Please ensure that the recipient knows the amount payable and is available to receive the parcel. Payment methods accepted at the doorstep depend on the delivery partner.
Any treatment of advance payments following a cancellation or failed delivery will follow the terms disclosed when the order was placed and applicable consumer rights.
Mandatory COD Verification
All COD orders undergo verification before dispatch. We may contact you by phone, WhatsApp, or SMS to confirm your order, delivery address, and willingness to accept the parcel.
Only COD orders with successfully verified delivery addresses will be shipped. Orders with incomplete or incorrect details, unsuccessful verification, or no response to verification requests may be placed on hold or cancelled.
Please provide an accurate address and a reachable mobile number, and respond promptly to verification requests to avoid delays.
Fake Orders and Misuse of COD
Please place a COD order only if you intend to accept and pay for it. Deliberately placing fake orders, providing false delivery details, impersonating another person, or repeatedly placing orders with no intention of accepting them constitutes misuse of the COD option.
Giftiliya takes deliberate COD misuse seriously. Where there are reasonable grounds to suspect fraudulent or intentional misuse, we may cancel affected orders, restrict future COD access, and lodge a complaint with the appropriate authorities, supported by relevant records. Further action may be taken as permitted by applicable law.
Genuine delivery problems, good-faith complaints, and the exercise of applicable consumer rights will not be treated as COD misuse.
8. Express and Date-Specific Delivery
Express, same-day, next-day, or date-specific delivery is available only when expressly offered for your product and delivery location.
Adding a preferred delivery date in the order notes does not, by itself, confirm a guaranteed delivery arrangement.
For urgent orders, please contact us before purchasing. We will confirm whether the requested schedule is feasible and explain any additional charges.
If we expressly accept a guaranteed delivery commitment and cannot meet it, please contact us so we can provide an appropriate resolution.
9. Shipment Tracking
Once your order is dispatched, tracking information will be shared through email, WhatsApp, or SMS, depending on the contact details provided and the notification channel available for your order.
Tracking details may include a courier name, tracking link, and shipment or AWB number. The delivery partner’s tracking page may take some time to show movement after the first pickup scan.
If you have not received tracking details after the expected dispatch date, or your tracking appears stalled, please contact us with your order number.
Orders containing multiple parcels may have separate tracking numbers.
10. Delivery Address and Contact Details
Please provide a complete and accurate delivery address, including:
- Recipient’s full name.
- House, flat, office, or building number.
- Street and locality.
- City, state, and PIN code.
- A reachable mobile number.
- A useful landmark, where needed.
For gifts being sent directly to another person, please make sure that the recipient or an authorized person can accept the delivery.
Address changes should be requested immediately. We will try to accommodate them before dispatch. Once the parcel has been handed to the delivery partner, redirection may be unavailable or may cause additional costs and delays.
Any additional charge will be explained and agreed upon before a paid redirection or reshipment is arranged.
11. Delivery Attempts and Returned Parcels
Delivery may be unsuccessful if the address is incomplete, the recipient is unavailable or unreachable, the parcel is refused, access is restricted, or the required COD payment is not made.
The number and timing of delivery attempts depend on the delivery partner and location. Please respond promptly to delivery calls or messages.
If a parcel is returned to Giftiliya, contact us to arrange the next step. We will review the reason for return and explain whether redelivery, an address correction, or another resolution is appropriate.
Where the failed delivery results from incorrect customer-provided details or refusal of a correctly fulfilled order, reasonable reshipping charges may apply if disclosed and agreed before reshipment. We will not charge you to correct a delivery failure caused by our own error.
Refund or cancellation eligibility for personalized products will be assessed under our Refund Policy and applicable consumer rights.
12. Delayed, Lost, or Undelivered Shipments
If your parcel has not arrived within the estimated delivery period, please contact us with your order number and tracking details.
We will investigate with the delivery partner and update you on the shipment’s status.
If a parcel is confirmed lost, or delivery cannot be completed, we will arrange an appropriate resolution, which may include replacement, reshipment, or a refund, depending on the circumstances and applicable rights.
If tracking shows “delivered” but you have not received the parcel:
- Check whether a household member, reception desk, security desk, or another authorized person accepted it.
- Contact us within 2 days of the shipment being marked delivered so we can request delivery details and investigate with the delivery partner.
A delivery status does not prevent you from raising a genuine non-receipt complaint.
13. Damaged, Incorrect, or Incomplete Deliveries
Please inspect your order as soon as it arrives.
If the outer packaging appears badly damaged or tampered with, photograph it where possible and notify us promptly. If the product is damaged, defective, incorrect, or missing an item, please report the issue preferably within 48 hours of receipt to help us investigate quickly.
A clear, complete unboxing video is compulsory as proof for these claims. The video must be recorded continuously, without cuts, pauses, or edits.
The video should clearly show:
- The unopened parcel and its condition before opening.
- The shipping label and order-identifying details.
- The complete opening of the package.
- All products and contents received.
- Any visible damage, incorrect item, or missing contents.
When reporting an issue, please provide:
- Your order number and registered contact details.
- A clear description of the problem.
- Photographs of the product, packaging, and shipping label.
- The complete, uncut unboxing video.
Keep the product and packaging until we explain the next steps. Under our claims process, the absence of the required unboxing video will automatically invalidate a claim, except where applicable consumer law requires otherwise.
After reviewing the issue, we will provide an appropriate resolution under our Refund Policy and applicable consumer rights. Please do not send an item back without obtaining return instructions from our team.
14. Multiple Items and Partial Shipments
Items in the same order may be dispatched separately because of different preparation times, packing requirements, or availability.
Where an order is split, we will provide the relevant shipment details. Separate parcels may arrive on different dates.
We will not add shipping charges simply because we choose to split an order after checkout.
15. Bulk and Corporate Orders
Bulk orders, corporate gifting orders, and orders requiring delivery to multiple addresses may need separate production and shipping arrangements.
Preparation time, packaging, shipping charges, and delivery schedules will be confirmed in the order quotation or written order confirmation.
For deliveries to multiple recipients, please provide a complete and accurate address list in the requested format. Changes after production or dispatch may affect the schedule and cost.
16. International Shipping
International orders are subject to destination coverage, product restrictions, and delivery-partner availability.
Before confirming an international order, we will communicate the available shipping method, shipping charges, and estimated transit time.
Customs clearance may cause delays beyond the quoted transit estimate. Any import duties, destination taxes, or clearance charges payable by the recipient will be explained before the order is confirmed, to the extent these are known.
Domestic free-delivery offers do not apply to international shipping unless expressly stated.
17. Cancellations, Returns, and Refunds
Shipping-related concerns should be read together with our Refund Policy.
Personalized products may have restrictions on changes, cancellations, and change-of-mind returns because they are made specifically for your order. These restrictions do not remove your rights where goods are defective, incorrect, not delivered, or otherwise fail to meet applicable requirements.
Nothing in this Shipping Policy excludes or limits rights available under applicable consumer law.
18. Policy Updates
We may update this policy to reflect changes in our shipping services or operations. The updated version will be published on this page with its effective date.
The shipping terms communicated and accepted when your order was placed will apply to that order, subject to applicable law.
19. Contact Us
For shipping queries, tracking assistance, address corrections, or delivery concerns, please contact:
Giftiliya
Website: www.giftiliya.in
Email: giftiliya.in@gmail.com
Phone: +91 7678642888
Business hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Business address: B-1/77, New Moti Nagar, New Delhi, Delhi 110015, India
Please include your order number so we can assist you faster.